So there your are, in the middle of a competition for a
big deal, in a complex
selling situation once again up against one of your two
strongest competitors. While you've won your share of deals
against them, you haven't had nearly the success at beating
them on a consistent basis you know you should. That you know
you could. Why is that? This sales tip will help you
figure that out.
Before reading on (no peeking!),
write down on a piece of paper what you're going to need
to determine in order to improve your odds of winning against
this competitor.
- What the prospect organization hopes to achieve with an
investment in your product or service
- Who's involved in the evaluation, and who makes the
decision
- What the personal needs and agendas of these individuals
are
- The relative influence and authority of these people as
regards this decision
- The actual and disadvantages of your offering via a vis
each of the competitors
- How each individual perceives you in relation to
your competitors (particularly the influential ones)
How many of you included one of the above? Two of them?
Three? Four? Five? All six of them? Well, I would hope that
you'd have, at the very least, included numbers 1 and 2. And
number 5, too. But I'll bet very few of you wrote down numbers
3, 4, and 6. Why are these important - no, critical -
to winning in competitive situations? Because while
organizations buy for business
needs (#1), individuals make decisions with their own
self-interest in mind based on WIIFT (what's in it for
them). Which means you need to determine what
motivates them, so you can tailor your "pitch" to their
specific needs, focusing particularly on those individuals who
will have more of a say in the matter (#4). Number 6 is
important because perception is reality - even if you may be
"better" than your competitor, if an (influential) individual
believes (perceives) that you are not, then he won't be
"voting" for you when his opinion is asked.
ACTION ITEM
Pick a deal in which
you find yourself (or anticipate finding yourself) in a dog
fight. Ask yourself each of the questions above. Do you know
the answer to each? If not, get the answers to the ones you
don't. Then go get those individuals who are not yet on board
with you on board. If you're not exactly sure just how to do
that, attend our sales workshop on Selling
Against Competition this Thursday, and you'll learn how.
Good Selling!